Shipping Policy
At Neeva Jewels™, we aim to deliver every order safely and on time.
Shipping Coverage
- We currently deliver across India only.
- Delivery availability may depend on the customer’s PIN code and courier serviceability.
Free Shipping
- We offer free shipping on all eligible orders within India.
- No additional standard delivery charges will apply unless specifically mentioned during checkout.
Order Processing
- Orders are processed after successful payment confirmation.
- Processing time may vary depending on product availability, order verification, weekends, and public holidays.
- Customers will receive an order confirmation after placing the order.
Delivery Timeline
- Delivery time depends on the customer’s location and courier serviceability.
- Estimated delivery details will be displayed during checkout or communicated after dispatch.
- Deliveries to remote locations may take additional time.
Order Tracking
- Once the order is dispatched, tracking details will be shared through email, SMS, WhatsApp, or the customer account.
- Tracking updates are managed by the appointed courier or logistics partner.
Delivery Information
Customers must provide:
- Complete and correct delivery address
- Valid PIN code
- Active phone number
- Correct recipient details
Neeva Jewels™ will not be responsible for delays caused by incorrect or incomplete delivery information.
Delivery Attempts
- The courier partner may contact the customer before delivery.
- Customers should remain available to receive the parcel.
- Additional charges may apply if an order is returned due to repeated failed delivery attempts or an incorrect address.
Damaged or Tampered Package
- Do not accept a parcel that appears opened, damaged, or tampered with.
- Contact Neeva Jewels™ immediately and share clear photos or videos.
- Any damaged, incorrect, defective, or missing-product claim must be reported according to our Return & Replacement Policy.
Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Public holidays
- Courier disruptions
- Remote locations
- Government restrictions
- Events beyond our reasonable control
We will make reasonable efforts to assist customers in case of unexpected delays.
Need Help?
Neeva Jewels™
Email: jewels.neeva@gmail.com
Customer Care / WhatsApp: +91 8155 000 444