Privacy Policy

Neeva Jewels (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, create an account, or purchase jewellery from us.

1. Information We Collect

We may collect the following information:

Name
Email address
Phone number
Password
Billing and delivery address
Order and product details
Payment status and transaction reference
Shipping and tracking information
Customer-support communications
Technical information such as IP address, browser, device, and website usage

Your password confirmation is used only to verify the password entered during registration and is not stored separately.

We do not directly store complete card details, CVV, UPI PIN, net-banking passwords, or other confidential payment credentials.

2. How We Use Your Information

We may use your information to:

Create and manage your customer account
Process and confirm orders
Process payments and refunds
Generate invoices
Arrange packaging, shipping, and delivery
Provide shipment and tracking updates
Handle cancellations, returns, exchanges, and refunds
Respond to enquiries and support requests
Prevent fraud and unauthorised activity
Improve our website and services
Meet legal, tax, accounting, and regulatory requirements
Send promotional communications where permitted

You may unsubscribe from promotional communications at any time. Transactional messages regarding your account, order, payment, or delivery may still be sent.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share limited information with authorised service providers, including:

Payment gateways and banking partners
Courier, shipping, logistics, and delivery partners
Website hosting and cloud-service providers
Email, SMS, and notification providers
Customer-support and analytics providers
Accountants, auditors, legal advisers, and government authorities where required

For delivery purposes, we may share your name, phone number, delivery address, order reference, and shipment details with the courier or logistics partner appointed by us from time to time.

Our payment, courier, and technology service providers may change depending on business and operational requirements.

4. Data Security

We use reasonable technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse, alteration, or disclosure.

These measures may include:

Secure password storage
Encrypted data transmission
Restricted administrative access
Authentication controls
Secure hosting and system monitoring

You are responsible for keeping your password and account credentials confidential.

No online system is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary to complete orders, provide support, prevent fraud, maintain records, and comply with legal obligations.

5. Your Rights

Subject to applicable law, you may request to:

Access your personal information
Correct or update inaccurate information
Delete eligible personal information
Withdraw consent where applicable
Opt out of promotional communications
Raise a complaint regarding the use of your information

Some information may be retained where required for invoices, taxation, fraud prevention, disputes, or legal compliance.

To submit a request, contact us using the details provided below.

6. External Links

Our website may contain links to third-party websites or services, including payment gateways, courier providers, and social-media platforms.

These third parties have their own privacy policies and security practices. Neeva Jewels is not responsible for the privacy practices or content of external websites.

7. Children’s Privacy

Our website and online purchasing services are intended for individuals who are at least 18 years old.

We do not knowingly collect personal information from children without appropriate consent from a parent or lawful guardian.

A parent or guardian may contact us if they believe a child has provided personal information without authorisation.

8. Policy Updates

We may update this Privacy Policy when there are changes to:

Our services or business operations
Payment or courier partners
Technology and security practices
Legal or regulatory requirements

The updated policy will be published on this page with a revised “Last Updated” date.

9. Contact Us

For questions, complaints, or requests regarding this Privacy Policy, contact:

Neeva Jewels
Email: jewels.neeva@gmail.com
Phone: +91 81550 00444
Address: Shop No.-10, Landmark Arcade Complex, Palace Road, Gondal, Gujarat, India
Website: www.neevajewels.co.in

Please include your registered email address, phone number, and relevant order number when submitting a request.